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Mandatory Occurrence Reporting

Something not right?

Tell us about it…

We take building safety very seriously, if you see something not quite right with the building you live in (or visit), we want to hear from you! 

This is called Mandatory Occurrence Reporting – in simple terms, it’s just a way for you to let us know if there is a problem in your building so we can sort it out quickly. Keeping you and your neighbours safe. 

It should not be used in emergencies, if there is immediate danger then always ring 999.

Examples of the types of things you can report are:

  • Problems with building work
  • Fire safety issues 
  • Concerns about building materials
  • Any structural issues or damage to the building (this includes structural changes to individual flats)
  • Any vehicular collision to the building
  • Any damage to fire doors such as failing to close, smashed glazing, damage to the door or doorframe.
  • Holes or cracks in walls
  • Any damage or access to dry risers or fire safety equipment, or any damage or issues to ventilation systems
  • Gas leaks (after they have been dealt with as an emergency)
  • Electrical failure

To report something you can contact us by:

If you are not happy with how your report has been dealt with you can make a complaint. Contact: mcchsformal.complaints@manchester.gov.uk 

And if, after following our complaints procedure you are still unsatisfied you can escalate to the Building Safety Regulator by calling 0300 790 6787 or by complete the online form

https://www.gov.uk/guidance/contact-the-building-safety-regulator

More information on the building safety regulator can be found at www.hse.gov.uk/building-safety/regulator.htm