Do you want to make a difference to our many council home residents across North Manchester?
We're currently recruiting for two Repairs Service Improvement positions within MCC Housing Services...
Service Improvement Lead
- Working Hours: 35 Hours per week
- Contract Type: Full-Time, Permanent
- Pay: Grade 8 (£40,476 - £44,711 (Bar at £43,693) per annum pro rata
- Additional Payments: Casual Car User Allowance
- Closing Date: 03 February 2025
- Interview Method: In Person (Face to Face)
We have an exciting position for a suitably experienced repairs and maintenance professional with experience of leading service improvements and business change in the best interests of residents.
The role holder will be a subject matter specialist providing expert information and support to the Senior Leadership Team and Managers within the Asset and Repairs function in Housing Services to enable the delivery of the service and organisational objectives.
The role is a managerial role within Manchester City Council (MCC) and will provide leadership to the service improvement team in the delivery of the authority’s repairs and maintenance service.
The role holder will be a key leader of the council’s repairs and maintenance service working with elected members, senior stakeholders, residents and partners across the city to improve the repairs service.
The role holder will research and be the source of intelligence within the Asset and Repairs area, supporting in the development, design, implementation and review of policies, procedures or strategies to ensure continuous improvement in the service.
APPLY FOR SERVICE IMPROVEMENT LEAD
Service Improvement Coordinator
- Working Hours: 35 Hours per week
- Contract Type: Full-Time, Permanent (x2)
- Pay: Grade 6 £32,115 - £35,235 (bar at £34,314) per annum pro rata
- Additional Payments: Casual Car User Allowance
- Closing Date: 03 February 2025
- Interview Method: In Person (Face to Face)
We have an exciting position for a suitably experienced repairs and maintenance professional with experience of contractor management/coordination within the housing sector.
The post holder will develop and maintain strong working relationships with key stakeholders in MCC and with external contractors to ensure that MCC deliver an effective repairs service to residents.
This role will be the core support for Managers, Service Improvement Lead, Surveyors and other key stakeholders to ensure effective contract management by coordinating high-priority tasks to ensure robust communication to residents.
This role will require effective gap analysis to ensure and implement continuous improvements to the repairs service.
This role will also support Managers and the Head of Service with complaint investigations and drive improvements and delivery of lessons learnt.
