We're expanding our Customer Service team with new Customer Service Advisor positions available within our White Moss Road office.
About The Role
Location: White Moss N/Hood Office, White Moss Road, Manchester, M9 2LA
Pay: Grade 4 £22,294 - £25,979 (bar at £25,545) per annum pro rata
Working Hours: 35 Hours per week
Contract Type: Full-Time, Permanent (x5)
Closing Date: 08 September 2024
Working in a small but busy contact centre with a team of 20+ advisors you will be providing a quality telephone, digital and face-to-face reception service responding to a range of housing management enquiries such as rehousing, rent and to order repairs.
Providing a courteous and responsive service to telephone callers, within the targets and standards set, using an on-line script and various IT systems to provide accurate and appropriate information and advice on the range of services provided.
Responding positively to complaints and feedback about the service, and to customer service issues via social media and web chat, in both public and private conversations, whilst protecting the reputation of the organisation.
In this varied role you will also be responsible for conducting outbound telephone calls to customers and to colleagues in other departments, carrying out customer surveys, covering reception and dealing with admin tasks to ensure we deliver a first class customer service.
